How Digital Transformation becomes strategic to the Public Sector

Today, private sector companies and even the public sector entities are inclined towards digital transformation to enhance the way they serve the citizens, simplify processes, reduce incurring costs, and provide better access to their services.

We all know the business case for this much needed digital transformation involves contactless working, big data analytics, enhanced employee mobility, modern collaboration techniques, and exceptional customer experience. It comprises all the processes and activities of integrating new digital technology for seamless workflows.

Let’s see how exactly digital transformation can prove to be strategic for the public sector:

Why does the public sector need digital transformation?

Executing public sector digital transformation is not an easy job. There are myriads of risks and issues involved, which is why one needs to thoroughly research, strategically plan, and teach leadership to carry out digital transformation.

Whether it is AI for intuitive web chats or using chatbots, there is still much more to explore in the digital world. Delivering services to the broader public is definitely more encompassing than private sector services. Thus, the government sector needs to create services that are optimized to adapt to everyone. 

The services must be accessible, functional, yet sustainable, and secure at the same time for future improvement. Not just that, it must also offer exceptional user experience, no matter how much the pace of digital transformation accelerates.

How is Public Sector shifting to Digital Transformation?

Here are some of the building blocks that are essential for government bodies to switch to digital transformation successfully:

1. Leadership

When embracing the digital world, it is crucial to have superior buy-in to be successful. Leadership is an essential aspect when implementing digital transformation, as it is all about complete business transformation driven by new technologies. It is not a mere IT project, but much more encompassing than that. This is why it demands strategic and broader planning with everyone’s role defined thoroughly in it. And this requires cross-departmental leadership.  

2. People and Culture change

Digital transformation is not just about technology but also about the culture and workforce of the public sector. Managing cultural change and people are often more challenging, yet it is given the least importance. Digital transformation cannot really take place without the contribution of people. 

3. Hire a Program Manager

Public sector organizations would need a program manager who will take charge of the transformation program. It could be an operations expert, IT expert, or a generalist having experience in digital transformation. Getting a transition manager and a program manager would be the best, though. 

4. Risk Management

It is a known fact that public sector entities won’t have perfect insights and knowledge before starting digital transformation. Of course, there will be risks involved as it takes time to entirely analyze where the versions of applications, software, and hardware are deployed and on which device.

And if the IT services are outsourced, it gets even more challenging to collect data. To tackle these issues, the public sector must have a risk appetite in place to efficiently manage, analyze, accept, and tackle the risks involved. 

In truth, risk appetite is one of the key factors of program management, without which it is impossible to move the transformation project forward.

5. There’s more to it than just cloud