Updated: Feb 17, 2021
Digital Transformation is now paving its way through the public sector segment and changing how they offer mission-critical services to the consumers.
Public sector IT has an excellent opportunity to take on the digital transformation journey and close the gap between their pipelines and DevOps methodologies.
In this post, we are going to look at the challenges and opportunities that DevOps offers to public sector entities to transform digitally:
What is DevOps?
DevOps is a combination of two terms viz. Development and Operations. As the name suggests, it is nothing but a software engineering culture that promotes seamless collaboration, continuous integration, sharing, and reviewing between IT operations and the developers’ team of an organization.
DevOps aims to close the gap between the development stage and project delivery stage with its faster and efficient tools and processes. It helps organizations in removing the bottlenecks that usually tend to occur in the pipelines with traditional practices.
Generally, when it comes to the public sector, their programs seem to operate slowly and inefficiently. This is mainly because of the utilization of legacy IT systems. On the other hand, consumers’ expectations in terms of technology, project delivery, and speed seem to increase consistently. This is why DevOps culture appears to be an excellent opportunity for the public sector to enable digital transformation.
Four main factors that will drive public sectors’ DevOps adoption are:
Upgradation of legacy IT systems
Adequate investment for DevOps adoption
Change in employee mindset
Why is DevOps a Huge Opportunity for the Public Sector?
Recently, DevOps is on the verge of being widely employed in the private and public sectors. Many public sector agencies are either in the process of transforming digitally or are planning to employ DevOps practices in their main pipelines.
DevOps brings about several benefits such as on-budget and on-time service delivery, maintaining quality service, and satisfying consumer expectations.
We know government teams generally follow a traditional work approach where the development team writes code considering service requirements and sends it forward to the operations team for final deployment. This approach poses many challenges, especially when both teams are not aware of the real-time impact that their deployed service will have post-deployment. The final deployment could violate security standards, regulations or cause undesirable disruption.
Also, lack of collaborative development might cause problems when the project is in its last stage. Operations teams might review the problems or issues that occur with the developers’ team, but such critical issues take time to get fixed. This may further delay the recovery time and also create bottlenecks for upcoming projects.
That’s when DevOps comes in for public sector!
Adoption of DevOps in the Public Sector:
Adopting DevOps practices in your entire pipeline is more challenging than it sounds. Here are a few factors you need to consider when taking on the DevOps approach:
Consider public sector IT complexity:
Adoption of DevOps tools and processes requires the public sector to change their mindset as well as working culture. An agency’s IT complexity will drive them to take that much-needed step of silo-approach.
Set mission-critical objectives
Break-down your entire pipeline into individual tasks that will support your mission-critical objectives. Keep track of every task’s progress and demonstrate the results to ensure on-time project delivery. This will ensure you stay on the right track and do not delay critical decisions until the last stage of project delivery.
Such an approach will also prevent public sector agencies from last-minute challenges and failure and costs associated with the troubleshooting.